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Not-for-Profit: The Arc of the South Shore
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The Arc of the South Shore sought a partner that could provide the necessary maintenance services to keep the network running in an efficient and cost-effective way.

“Prosper-IT is reliable, supportive and understands our business challenges—especially our limited IT resources and the limited computer skills of our staff. They always respond promptly when we have an issue.”

Nancy McDonald, Director of Finance and Administration for The Arc of South Shore

The Challenge

Based in North Weymouth, The Arc of the South Shore provides high quality services and advocacy for children and adults with cognitive, physical, and other intellectual and developmental disabilities. The organization wanted to improve its IT services so that end users would receive the computer support they required to perform their job responsibilities.

“IT support is not our strength, so our users generally need help when it comes to operating our desktop systems,” said Nancy McDonald, Director of Finance and Administration for The Arc of the South Shore. “We also wanted to ensure that our computer network is maintained appropriately, and we wanted to partner with a solution provider that could give us good advice on our long-term IT needs.”

In searching for an IT solution firm, The Arc of the South Shore also sought a partner that could provide the necessary maintenance services to keep the network running in an efficient and cost-effective way. McDonald also wanted quick-response support for day-to-day end-user issues.

The Solution

After issuing a request for proposal to which 12 IT solution providers responded, The Arc of the South Shore chose Prosper-IT for the support and technology-strategy planning the firm offers as well as the ability of Prosper-IT to create documentation that maintains all IT and computer network information in one place. Prosper-IT also updates the documentation annually.

“The capabilities of the Prosper-IT Help Desk, which is one of their strengths, was also a key reason that we chose to partner with them,” McDonald said. “They make a big difference in how day-to-day issues get resolved.”

The Benefits

McDonald points to having a secure and fully-maintained computer network that functions reliably as the key benefit Prosper-IT has delivered as well as the ability for end-users to receive immediate help from the Prosper-IT Help Desk. “Prior to engaging Prosper-IT, we needed to stabilize our computer network,” McDonald said. “They updated all the basic components, particularly our Internet access speed. Prosper-IT also provides regular system maintenance checkups and ensures we have reliable data backups as well as a secure network.”

Prosper-IT also went beyond serving as an IT partner by becoming a proponent of The Arc of the South Shore’s mission via monetary donations and supporting fundraisers. “Prosper-IT does whatever they can to minimize additional support costs,” McDonald said. “We trust network and IT operations to Prosper-IT because of their responsiveness and the minimal down-time we have experienced since using their services.”

While improving upon the performance of The Arc of the South Shore network, Prosper-IT also ensured that all changes to the network complied with Massachusetts Privacy laws. This is a critical aspect of the support that Prosper-IT provides since the organization must maintain compliance to continue receiving government funding.

Now that the performance and security of the network has been stabilized, the next phase for The Arc of the South Shore involves long-range IT planning. “Prosper-IT has recommended a remote access solution that we will consider when the budget allows,” McDonald said. “We also plan to meet with Prosper-IT on a regular basis to discuss evolving technologies that we might want to deploy in the future.”

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