About Us

IT Services

Electronic Security

Knowledge Center

News & Events



Contact Us

  • Register

Prosper Solutions Blog

Want Proof that You Need to Monitor Your Solutions?

Want Proof that You Need to Monitor Your Solutions?

When discussing the practice of monitoring solutions to prevent threats, it isn’t uncommon for many businesses to put these concerns on the back burner. However, every so often, an example comes around to help inspire businesses to take their monitoring seriously. This time, the example was the arrest of 24 spammers in October for scamming American citizens by impersonating Microsoft support staff members.

Working with Microsoft’s international Digital Crime Unit, the cyber cell of the Delhi police leveraged data analytics to take down illegal call centers that had been targeting Microsoft Windows users in the United States with fraudulent tech support scam attempts.

These scams were pretty predictable, if you know how a tech support scam usually takes shape. First, the employees of the call centers would send out a manufactured notification warning their targets that their systems had been compromised, with websites created for the purpose of supporting their false claims. Once a victim reached out to them, these fraudsters would charge a tech support fee of anywhere from $100 to $500 - but since there was no problem to solve, they would steal data and install actual malware once they were granted access.

However, an employee of Microsoft named Nripenda Kashyap was able to spot these activities through his monitoring systems and thereby send word to the DCU. This report was the catalyst that resulted in raids being conducted on 10 call centers and the arrest of 24 scammers, including the owners of these businesses.

What can we take away from all this?

The first lesson to be gleaned is that there will never be a time that a technology company like Microsoft will alert you of issues that your device is having. Unless you reach out to them for assistance and initiate first contact, you are on your own. The only time that you will legitimately be notified is if you have a service provider like Prosper Solutions there to help protect your infrastructure.

Secondly, the kind of monitoring systems that Prosper Solutions offers aren’t something that your business can go without. The DCU filed a lawsuit claiming that tech support scams take 3.3 million users to the tune of $1.5 billion every year. This lawsuit was filed in 2014. How much do you think these numbers have increased since then?

Even if you try to monitor your solutions independently, there is a certain level of expertise that is necessary. Your computer will report dozens of perfectly normal, benign errors every day. An IT pro can spot the actual threat, while a layman might panic at the growing stream of issues.

If you’re intent on incorporating monitoring and maintenance into your IT management strategy, reach out to us first. Not only can we identify threats proactively, we can work to mitigate them before they have an effect.

For more information about our services, which only include remote monitoring and maintenance, give Prosper Solutions a call at (617) 369-9977.

New Collaboration Apps Building Better Businesses
Tip of the Week: Improvement Needed to Avoid Cyber...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Monday, December 10, 2018

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Troubleshooting Tech Support Robot Help Desk Printing Read Navigation Mouse cloud Customer Relationship Management Mobile Devices Device security Business Technology Excel Sports Social Networking Work/Life Balance Proxy Server Customer Service Cortana Workers Books Skype Bandwidth Tech Term MSP Fleet Tracking VoIP Digital Payment Health Document Management Upload Disaster Meetings Flash Physical Security Legal Data Analysis Evernote HIPAA Search Electronic Medical Records Mobile Technology Cost Tablet Legislation Digital Signature Regulations Google Docs uptime Social Engineering Gaming Console Staffing Software Value Business Computing Save Time Cybercrime Business Metrics Windows XP Product Reviews Mobility Managed IT Service Processor Fileless Malware Network Security Router Data Warehousing Information Saving Money Maintenance Audit Patch Management Net Neutrality Computer Repair UTM Trending Flexibility Content Filtering Business Mangement Downloads Management Productivity Emergency Microchip Vendor Mangement Education Computer Care Electronic Payment Error Security Running Cable Software License Internet of Things Application Intranet Healthcare Google Calendar Web Server Startup Tactics HTML Motion Sickness Training User Tips Business Growth Competition Mobile Device Conferencing Backup 3D Printing Cabling User SharePoint Banking Identity Theft Wireless Headphones Hacking Username Administrator Citrix Xenapp Shortcut Unified Communications History Co-Managed IT Securty Word Data Security Solid State Drive Tip of the Week Redundancy Access Network Language Social Network Passwords Best Practices Smartphone Memory Botnet Operating System Smartphones Artificial Intelligence clout services Hosted Solutions Facebook Public Speaking Browser Encryption Miscellaneous Internet Data Management Public Cloud Electricity CCTV Users Laptop Budget Telephone Systems G Suite Browsers Remote Computing Microsoft Office Productuvuty Advertising Machine Learning Hard Drive Technology Tips Websites Password Hack Streaming Media Licensing DDoS Outsourced IT Bring Your Own Device Augmented Reality Equifax Windows 8 Downtime Recovery How To cloud computing Devices Uninterrupted Power Supply Migration Two-factor Authentication User Error Heating/Cooling Drones Small Business IT service Regulation Data Backup iPhone Windows 10 Music Hacks email scam Gmail Money BDR Privacy Download Supercomputer hardware Knowledge WannaCry Spam Writing Hiring/Firing Cost Management Multi-factor Authentication File Sharing Marketing Touchscreen PDF Business Cards Thank You Accountants Multi-Factor Security Deep Learning Data Recovery Backup and Disaster Recovery Social Unified Threat Management Applications Business Owner Paperless Office Proactive IT Apple End of Support IP Address Keyboard IT Support Visible Light Communication IT Management Service Level Agreement Firewall News Virtualization Computing Addiction Google Freedom of Information Computer Computing Infrastructure Piracy Enterprise Resource Planning CIO Content Current Events Bookmark Settings Messenger Lithium-ion battery Windows 7 Black Market Unified Threat Management Travel Smart Tech Best Available Pain Points Networking Information Technology Assessment Saving Time Computers Business Microsoft Excel Vendor Management Entrepreneur Start Menu switches Wi-Fi Virtual Desktop YouTube Documents Telephone IT consulting Retail Rental Service Webcam Website Relocation Society Congratulations Blockchain Server cyber security VPN Inbound Marketing IT Support Hosted Solution Disaster Recovery Private Cloud Vulnerabilities Spyware Chrome Google Wallet IT Project Management Corporate Profile Innovation Mobile Payment Data Loss Fake News Antivirus CrashOverride Phone System Business Management Social Media Virtual Reality Holiday Android outsource cloud computing Upgrades Google Maps Company Culture WiFi IT Consultant Domains Reading App Computer Accessories In Internet of Things Safety Office Tips Hard Drive Disposal Network Congestion Efficiency Business Intelligence Cryptocurrency Text Messaging A.I. Screen Reader Best Practice Television Nanotechnology IT Plan VoIP Trends Workplace Tips Distributed Denial of Service Wireless Programming PowerPoint Specifications Monitors Processors Alert Managing Stress Analytics Finance Software as a Service Connected Devices Desktop Automobile Database Samsung Employer-Employee Relationship Environment Comparison Gamification Business Continuity User Tip Printers Access Control the Internet of Things Going Green Displays Law Enforcement SaaS Reliable Computing Chromebook USB Ransomware Term Cybersecurity Hackers Capital Computer Malfunction IT Services Managed Service Micrsooft Vulnerability Collaboration Automation Windows10 Communication Malware Data Protection Cleaning Microsoft Mobile Device Management cloud storage Update Scalability Quick Tips outsource cloud storage Gadgets Storage Experience Presentation Employer Employee Relationship Network Management Time Management Managed Service Provider Patching Data Breach Customer Resource management LiFi Asset Tracking Monitoring Windows Permissions Worker Tablets BYOD Productivity Google Drive Politics Virus Dark Web Bata Backup Tip of the week Compliance Telephone System Hard Drives Twitter Big data IBM Upgrade Consultation Fraud Managed IT Human Resources Entertainment communications Administration Scam Taxes Bitcoin Printer Cache Wireless Technology Vendor Health IT Data storage Save Money Analytic Emails Apps Directions Tech Terms Phishing eWaste Risk Management Bluetooth Email Statistics Fiber-Optic Hacker Notifications Tech Office 365 Managed IT Services Mobile Security Data Telephony Technology Managed IT services Virtual Assistant Windows 10 Avoiding Downtime Distribution Windows Server 2008 Digital Remote Monitoring Tracking Teamwork Sync Government Mobile Computing Outlook Office

Latest News & Events

Prosper Solutions is proud to announce the launch of our new website at http://www.prospersolutions.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our ser...

Contact Us

Learn more about what Prosper Solutions can do for your business.

Call Us Today
Call us today
(617) 369-9977

150 Eastern Ave, Second Floor
Chelsea, Massachusetts 02150