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Prosper Solutions Blog

Prosper Solutions has been serving the Chelsea area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Managed Services Can Provide a Lot of Value

Managed Services Can Provide a Lot of Value

How does your business manage its technology solutions? If you’re like most small businesses, you likely have limited technology maintenance, and not necessarily due to any fault on your part. Small businesses have limited budgets and resources available to them, making technology maintenance less accessible. Thankfully, managed services are here to make sure that you never settle for less than what your organization needs.

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Managed Services Works to Support Your Business’ Technology

Managed Services Works to Support Your Business’ Technology

IT support is one of the most important parts of any modern business simply because it’s just not feasible to run a business without any form of technology at its core. For example, most businesses rely on email and other forms of communication, whereas stores might require access to a point-of-sale software to sell their wares. Either way, it’s critical to the success of most businesses, and where there’s technology, there is bound to be someone who needs to manage and maintain it.

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Introducing the Service Level Agreement

Introducing the Service Level Agreement

Every business will face a major technology problem at one time or another. Whether it is because your server just decided to quit on you, or you have received a not-so-friendly worded letter telling you to stop using a piece of software, managing technology for a whole organization is difficult. In cases like this, partnering with a managed service provider can be a real benefit. If you are going to choose to outsource some or all of your IT management to a provider, you will likely have to sign a service level agreement (SLA). Today, we look at the purpose of a SLA and how it works to benefit both parties of the agreement.

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Tip of the Week: 8 Questions Every Business Should Ask of Their Potential IT Provider

Tip of the Week: 8 Questions Every Business Should Ask of Their Potential IT Provider

It’s not unheard of for organizations to experience immense technological trouble that brings future potential problems into question. Surprises like these can spell trouble for businesses that are unprepared, especially considering the major damage it could cause to your budget. This forces you to ask yourself if you know what your current plan for IT covers, and what you want your provider to do to eliminate unexpected billing surprises.

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How to Stop Wasting Time on Troublesome Technology Issues

How to Stop Wasting Time on Troublesome Technology Issues

Does your organization have trouble managing and maintaining its technology? Usually, this responsibility falls to an IT department, but this assumes that you actually have one. Furthermore, it’s easy for an IT department to be so busy with maintaining the state of things that they don’t have time to innovate and improve operations. What’s a business owner to do?

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What it Looks Like When Your Network is Managed Remotely

What it Looks Like When Your Network is Managed Remotely

Business owners have a lot to worry about. However, keeping workstations, server units, mobile devices, and various software solutions in good working order doesn’t have to be a concern--that is, if you outsource these responsibilities to the right IT professionals.

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Don’t Let These 3 Misunderstandings Keep You Away From Managed IT

Don’t Let These 3 Misunderstandings Keep You Away From Managed IT

Managed IT services have become a popular way for small businesses to manage their technology. Yet, there are still organizations that mistakenly think they have reasons to prefer the alternative, break-fix IT. In order to show why managed IT is superior, we want to address the top three reasons why a business would lean toward the break-fix model.

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3 Common IT Struggles that Every Business Owner Shouldn’t Have to Deal With

3 Common IT Struggles that Every Business Owner Shouldn’t Have to Deal With

It’s natural for a business owner to expect great things from their IT network. The problem is that technology is unpredictable, and these expectations can be shattered by faulty hardware, software hiccups, and other pains in the neck. Here are three ways that outsourcing your IT can not only meet your expectations, but exceed them as well.

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The 3 Major Ways Managed IT Beats Break-Fix IT, Every Time

The 3 Major Ways Managed IT Beats Break-Fix IT, Every Time

Every business has crucial IT systems that are imperative to its continued functionality. Usually these systems are maintained by an internal IT department, but many small businesses don’t have this luxury. Therefore, they have traditionally relied on break-fix IT companies to handle their technology problems when they hinder operations.

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